Your 100% Satisfaction Is Our Goal We take pride in delivering the best customer service and highest level of support in the industry.
Sign in to the Support Portal today!.
Open a support case, watch how-to videos, read product documentation, ask a question in our community forum, make a suggestion or vote on new ideas, and download software.
Get Support “It’s great to learn how people use our software to solve water management problems worldwide.
I love helping users find new ways to use our software.
I take great pride in helping water resource technicians and managers make important decisions that affect the health of our environment.”.
New customers receive a welcome package by email from a helpful customer support specialist, with all the information needed to get up and running as fast as possible.
The email includes your credentials for online access to the Support Portal
your license key and serial numbers (if applicable), and an easy-to-follow getting started guide.
Our professional services, training, and support teams, are all dedicated to your success.
Connect with us to discover how we can assist you with your migrations, integrations, and daily operations.
Get regular software updates and enhancements.
You will be notified with our newsletter, so that you can take immediate advantage of the latest innovations.
Intro & Training Videos.
Training videos are available on the Support Portal
At your leisure, you can access introductory videos to get started quickly or watch advanced topics to enhance your skills.
Email, Phone & Online.
Speak directly with one of our knowledgeable and friendly support specialists or track the progress of your support cases in the Support Portal.
Software Support & Training.
We offer comprehensive training services through multiple channels to ensure 100% adoption of our software within your organization.
Book these interactive, web-based, or in-person training sessions as you need them by contacting your account representative.
Our customers will have the opportunity to participate in our yearly “Aquatic Insider,” an interactive, two-day event that brings together water professionals from around the world.
It is a great way to stay current with new features, best practices, and industry trends, and to offer suggestions for future releases of our products.
Join the Community – Aquatic Insider User Group
Aquatic Insider brings together thought leaders
product experts, and support specialists for interactive workshops, talks, and networking.
Participate in training and learn how to take full advantage of AQUARIUS, WaterTrax, Tokay.
And Linko so that you can improve the timeliness
accuracy, and defensibility of your data.
You won’t want to miss it.
Reserve your seat for 2020 today!.
Our Customers Say It Best.
“Easier & More Productive!” I would like to compliment WaterTrax on their commitment to continuous improvement, always striving to understand the customer’s needs as well as helpful future enhancements.
They listen and act.
Their support is outstanding, with responses to requests for help just minutes away.
Thank you for making my job easier and more productive.
Brenda Meyer Principle Engineer
Western Municipal Water District ‘’Quick & Useful Responses!’’ I’ve worked as a professional programmer for over 20-yrs, and implemented many third-party software, but have never been as impressed and pleased with the customer support as I’ve been with Aquatic Informatics.
Both the quickness and usefulness of the responses have been great.
Suzanne Tillery International Boundary and Water Commission “Support is Excellent!” Not being computer literate at all, and somewhat intimated by software systems, .
I found Linko to be user-friendly and easy to navigate
My experience with Linko was the first time I was ever asked to use any software system
The support was excellent and the system saves me a lot of paperwork and time.
Thank you Linko!.
Jacksonville Beach, FL “Fantastic Support” Just to let you know that your support level has been fantastic from both the Hobart office and the team in Vancouver.
We really appreciate your hard work.
Donald Hine Tasmanian Government, Department of Primary Industries, Parks, Water, and Environment “Immediate Assistance & Patient” Another great thing about Aquatic Informatics is the support staff.
Whenever I’ve called I’ve gotten immediate assistance.
They really know how to use the software.
Plus, they’re really patient.
Susan Libe Waccamaw Watershed Academy, Coastal Carolina University “Your Support Is the Best!” Thank you for the quick and concise help, I appreciate it.
Your support is the best.
Rusty Eddy Sierra Hydrographics Support AQUARIUS America.
7:30am – 5:00pm PT AQUARIUS Australia
+61.1.800.940.863 9:00am – 5:00pm AEST Linko
2 7:30am – 5:00pm PT Tokay
3 7:30am – 5:00pm PT WaterTrax
1.866.933.3713 7:30am – 5:00pm PT 2400 – 1111 West Georgia St Vancouver, BC V6E 4M3 1.877.870.2782 | +1.604.873.2782.
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